Terms & Conditions

1. Scope and Agreement

Thank you for trusting our service, “LetzGo Carsharing.” This product is offered by Driven Mobility Solutions Sàrl, located at 39 Rue de la Forêt, L-3317 Bergem, and registered in the Luxembourg Trade and Companies Register under number B277564.

These Terms and Conditions (T&C) govern all interactions between users and LetzGo Carsharing regarding peer-to-peer car rental services in Luxembourg. By registering and using the LetzGo Carsharing platform, users agree to these terms and applicable Luxembourg laws. Our Help Center on the website www.letzgo-carsharing.lu, including the Respect Rules and fees, as well as our Troubleshooter Guide, are integral parts of these terms.

LetzGo Carsharing reserves the right to update these T&C at any time. Users will be notified via email.

In cases of misuse, frequent vehicle damage, or any other inappropriate behavior, we may terminate your access to LetzGo Carsharing services without notice. Payments already made are non-refundable, and all bookings, credits, etc. will be cancelled.

By accepting these T&C and using LetzGo Carsharing, users agree to the following terms. These can also be viewed once during registration in the app, where the customer must read and accept them. Completing the registration signifies the user agrees to and will adhere to the terms below.


1.2 Renters
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LetzGo Carsharing is Luxembourg's first peer-to-peer carsharing platform! Our goal is to make mobility accessible from anywhere in the country by providing nationwide carsharing services. We prioritize our customers, including loyal car owners and individuals seeking a nearby, quick, cost-saving, and flexible vehicle option. Our motto: Creating a win-win for all participants in the LetzGo Carsharing network.

To achieve this, every car must be treated with respect, as if it were your own. While unforeseen events can occur, our service provides comprehensive insurance free of charge.

Please always read and follow our Respect Rules for renters and owners, as well as our FAQ and troubleshooter guides, to avoid additional costs. Owners and your wallet will thank you!

Important! Accidents can become expensive. Out of respect for our loyal hosts and to encourage careful handling of the vehicles, we must deduct a €50 processing fee in the event of an accident caused by you. However, you can avoid this fee with the Platinum subscription. For vehicle immobilization during repairs, €25 will be charged from the second day of immobilization for each additional day. In the case of a total loss, €450 + €100 processing fee (or €450 + €0 accident fee with Platinum subscription) applies.

The LetzGo Carsharing Assistance service is solely for accidents and breakdowns.

The LetzGo Carsharing Call Center is only for exceptional cases not covered on our website’s Help Center or FAQs. Repeated unnecessary calls may be charged.
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General Rules:
• Renters must be at least 21 years old or have held a valid Luxembourgish or EU-recognized driver’s license for at least two years.
• Both renters and vehicle owners must provide valid identity verification, including a government-issued ID and proof of vehicle ownership (for owners).
• You must always have valid identification that permits you to operate a vehicle on public roads.
• Before starting your trip, carefully follow our damage checklist to ensure that any potential damage is not wrongly attributed to you.
• Ensure your credit card is always chargeable; otherwise, Respect Fees may apply, and the rental will be declined.
• Return the LetzGo vehicle to the agreed parking location on time.
• Adhere to the usage rules set by the vehicle owner.
• Clean and ventilate the vehicle if necessary before the reservation ends.
• Ensure the fuel tank is at least 25% full, or if it is an electric vehicle, ensure it is properly connected to a charging station and charging.
• You are responsible for any traffic violations; you are the driver!
• LetzGo insurance covers everything except self-inflicted damage and breakdowns. In such cases, you are liable according to the rules of your selected subscription, additional options, and the relevant LetzGo Respect Rules.


1.3 Vehicle Owners:
The vehicle owner agrees to have a control unit installed in their vehicle (invisible and removable at any time), which provides the app with access to the vehicle.

General Rules:
• Always carefully check the renter's documents and details in the rental agreement to ensure they meet the stated conditions. You may cancel rentals if you have a valid reason.
• In the event of an accident, breakdown, or other damage, the renter and/or our insurance will cover the costs. Your personal insurance is not considered during a rental, so your bonus-malus rating will not be affected. However, it must always be readily available in the glove box, e.g., for police inspections.
• The renter must be at least 21 years old and/or have held a valid driver’s license for at least two years.
• Subleasing the rented vehicle to other individuals or companies is strictly prohibited!
• The renter must always be the primary driver. The ID, driver’s license, and payment method must all match the renter's name.
• Vehicles may only be driven within the radius defined by our service outside Luxembourg (Germany, France, Belgium up to 5 km in a straight line). If the limit is exceeded, both the renter and you will receive an alert via the app. If the renter does not respond, you must contact them to understand the situation. Without a valid explanation or response, you must immediately contact the LetzGo Carsharing Call Center. The vehicle will be immobilized, and the renter will be notified to prevent possible theft.
• Vehicles may only be used for private purposes. Commercial or political use of LetzGo vehicles is prohibited.
Your vehicle may not be used for commercial passenger transportation.
• LetzGo Carsharing insurance is active from the moment the renter unlocks the vehicle until they lock it and leave it in a secure condition. In other words, our insurance only covers the reserved rental period.
• Smoking in LetzGo vehicles is prohibited out of respect for other renters!
• Luxembourgish laws and road traffic regulations apply in all cases.
• The renter is solely responsible for any items or animals they bring on board.


1.4 Our Standard: Expectations for Vehicles and Owners

Vehicle Requirements:
• Registered in Luxembourg.
• Registered in your name, or you have authorization from the owner to list it on LetzGo Carsharing.
• Covered by liability insurance.
• Inspected and has a valid technical inspection.
• Not a motorhome, unlicensed vehicle, or driving school car.
• Has driven less than 150,000 km.
• Less than 10 years old.
• Modified vehicles are not allowed on the platform. Failure to disclose modifications may result in the loss of insurance coverage.
• All pre-existing damage must be listed in the damage checklist before renting out the car.
• Before handing over the car to the next renter and/or before the first rental, check (if time allows) the cleanliness of the car, both inside and out.

Standards for Vehicle Condition:
• Upon registration, thoroughly clean the car or have it professionally cleaned (we monitor this through photos).
• Ensure the car is in a clean and “presentable” condition on the outside.
• If a justified complaint is raised, a special cleaning fee may be charged to you.
• Keep your calendar up-to-date to avoid unsuitable requests.
• Update your calendar as often as possible.
• Avoid canceling bookings unless it’s an emergency.
• Be honest in the vehicle description and upload high-quality photos of your car.
• Rent out a safe and clean car. The renter is also responsible for returning the car in the same clean condition.

Maintenance and Preparedness for All Seasons and Weather Conditions:
• Tire pressure and condition.
• Lights and indicators (high beam, low beam, parking lights, fog lights, reverse lights, hazard lights, turn signals, dashboard lights, and license plate illumination).
• Properly adjusted headlights.
• Brakes (brake pads, discs, fluid).
• Windshield condition (repair chips or cracks).
• Fluids (engine oil, brake fluid, coolant, windshield washer fluid).
• Wipers, rearview mirrors, spare tire, warning triangle, and safety vest.
• Refuel the car fully before the first rental.
• Prepare the car for winter conditions (tires, lights, battery, antifreeze, all other fluids).

Important:
• When in doubt, do not rent the car!
• Failure to meet these standards may result in the loss of insurance coverage in the event of damage.

Post-Accident Protocol for Owners:
If an accident occurs, the owner is requested to continue renting the car as planned for the rest of the month after repairs. Why? If the owner decides to remove their vehicle from the platform post-accident, this is entirely understandable. However, time is required to remove the control unit, onboard a new owner, install the control unit in their vehicle, etc. This ensures a steady vehicle supply in areas where renters need cars, preventing sudden shortages.

2. Pricing and Invoicing

2.1 Renter Subscriptions, Rental Prices, and Billing

‍Our primary goal is to ensure customer satisfaction and provide a premium experience with no hidden costs or unpleasant surprises. To this end, we’ve created this guide to inform customers about all possible costs and to explain how invoices are structured. Afterward, it is up to the customer to act according to their preferences.

To rent a car through LetzGo, every customer must complete the registration process and select a subscription plan that meets their needs.

Subscription Duration:
The subscription lasts for one (1) year. This means the selected subscription fee will be charged monthly for at least one (1) year. After completing each year, your subscription will automatically renew for the following year unless you cancel it or switch to another subscription plan.

You have a one-month trial period during which you may cancel your subscription entirely or switch to another plan. However, this option is available only once per year to prevent frequent changes.

Additional Details:

1. Accident Fees:
Accident fees and deductibles apply only if the renter is at fault. Deductible reductions are based on hourly rental durations.

2. Mileage Package:
• Mileage allowances vary based on subscription level. Excess mileage beyond the included package is charged additionally.

3. Mobility Protection:
• Standard Plan: Only transport back home or to the desired destination is included in case of a breakdown or accident.
• Silver Plan: Option to add replacement car coverage for €2 per rental.
• Gold and Platinum Plans: Full mobility protection with free replacement car for up to 3 days.

4. Unlock Fee:
• Standard and Silver plans include a small unlock fee per rental, while Gold and Platinum plans have no unlock fee.

Unlock Fee:
For Standard and Silver subscriptions, an unlock fee is charged once per rental to activate the trip.

Note:
The deductible varies between €1,000 and €1,500 depending on the subscription and options. Renters are only liable if they are clearly at fault in an accident. The vehicles are privately owned, and this deductible protects our loyal vehicle owners. Our carsharing network is based on mutual respect between renters and owners. This policy aims not to discourage but to sensitize renters to treat LetzGo vehicles as their own.

Example – Standard Subscription (€1,500 deductible + €50 accident fee):
• If repair costs are €3,500, you pay €1,500 (maximum) + €50 processing fee.
• If repair costs are €500 (e.g., a mirror or wheel), you pay €500 + €50; the remaining €1,000 is refunded.

Key Points:
• You only pay for damages up to the maximum of your deductible.
• Any remaining deductible amount is refunded to your account after the processing period.

Mileage Packages:
Each subscription includes a specific mileage allowance. For example:
• Standard Subscription: Renters can drive up to 35 km per day or 4 km per hour free of charge (e.g., a 4-hour rental allows 16 km free – outbound and return combined).
• Only total kilometers at the end of the trip are considered, rounded to the nearest kilometer.

These measures aim to avoid unnecessary mileage, benefiting both the environment and the renter's wallet while minimizing wear and tear on the owner’s vehicle. Any additional kilometers beyond the package are billed separately.

Important Notes:

• These prices are determined based on the vehicle category (e.g., Economy or Compact) and the new car price, considering other conditions like mileage and age. Vehicle brands do not influence prices.
• Maximum Rental Duration: Seven days. Extensions may be requested via email to contact@letzgo-carsharing.lu and must be approved.
• Reservation Limit: Up to 8 consecutive hours. Rentals exceeding this limit are automatically charged the daily rate and mileage package.
• Fuel: Always included in the price!
• Daily Kilometer Limit: Vehicles must not exceed 100 km/day. If this limit is exceeded for valid reasons, contact the LetzGo Call Center for approval. Excess mileage is charged double (up to 10 km over), and violations above 110 km/day may result in further penalties.


2.1 Invoicing for Renters

Rental invoices include:
1. Rental price (hourly or daily).
2. Extra kilometers beyond the free limit.
3. Selected additional options, such as full mobility protection, unlock fees, or deductible reductions.
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Additional Costs:
‍4. Deductible (for self-inflicted damage).
5. Respect Fees and processing charges (for violations of terms by renters or owners).

The reservation amount and deductible are charged to your account before the rental. Any extra costs, such as additional kilometers or penalties, are deducted within 14 days after the rental. The final invoice is emailed within 14 days and is also available in your account. Extra costs resulting from breakdowns, accidents, or other incidents are billed later and must be paid within 14 days.

Trial Period:
Each new subscription includes a one-month trial. During this period, you may cancel your subscription or switch to another plan without specific reasons. Afterward, the contract continues for one year. Subscriptions auto-renews every year unless canceled or changed. The minimum duration after not cancelling after the trial month goes for one whole year.

Payment Terms:
‍Ensure your account/card has sufficient funds for timely payments. Delayed payments may incur penalties per the Respect Rules. In severe cases, LetzGo Carsharing reserves the right to revoke your usage rights, cancel all pre-booked rentals, and invalidate accumulated credits without refunds.

For inquiries, issues, or errors, email LetzGo customer support at contact@letzgo-carsharing.lu within 30 days.

Mileage Calculation:
Mileage is only calculated after the trip starts and includes the distance from departure to the agreed return point. Refunds for unused kilometers below the package allowance are not permitted.


2.2 Vehicle Owner Subscriptions and Pricing
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To list your vehicle on LetzGo Carsharing, you must make it available for a minimum of 10 days per month, for at least 8 hours per day.

Subscription Options for Owners:
• €25/month: Available for 10–14 days per month.
• €20/month: Available for 15–21 days per month.
• €15/month: Available for more than 21 days per month.

Initial Network Stability:
To ensure a stable carsharing network during the launch phase, only owners offering their vehicles for more than 21 days per month will be accepted in the first months. These owners also receive the first two months free of charge. Afterward, €15 per month will be automatically debited from the owner’s bank account.

If an owner fails to meet their commitments (e.g., insufficient rental days), a polite reminder will be sent. After two failures, we may terminate the contract, and a penalty will be applied.

Definition of a Rental Day:
A “rental day” requires the vehicle to be available for at least 10 consecutive hours and made accessible no later than 2:00 PM.
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Vehicle Listing Terms:
• Vehicles are listed on a monthly basis. Once listed, your car must remain available for the entire month under the subscription terms and pricing.
• You can remove your car from the platform at any time but can only relist it when space is available. The number of vehicles in service is limited monthly.
• You can remove your car from the platform at any time but can only relist it when space is available. The number of vehicles in service is limited monthly.
• Subscriptions run for one (1) full year (365 days) starting from the initial listing. A control unit will be installed in your vehicle, enabling app connectivity and all necessary rental data management.
• If you remove your car from the service before the end of the year, a fee will apply based on the applicable Respect Rules (e.g., for removing the control unit).

Monthly Listing and Adjustments:
• The listing period begins on the 1st day of each new month and ends on the 30th/31st. If no changes are made, the contract is automatically renewed for the next month.
• You can modify rental criteria at any time, including the number of rental days, which affects your subscription price.

Permanent Registration:
Once your car is registered on LetzGo, its details remain in the system. If you remove the car from the platform, re-registration is unnecessary. However, if the network is at capacity, you may need to wait for availability before relisting your car. Vehicles are activated for rentals on the 1st of the month for logistical reasons.

Owner Earnings:
Owners receive 60% of the rental price for each successfully completed rental. Additional kilometers are not considered in this payment. Owners must declare this income to the Luxembourg tax authorities in compliance with tax regulations. LetzGo assumes no liability for failure to comply with this requirement.

Payments to Owners:
• Bank transfers are processed within 3 business days after each rental.
• An invoice for each completed rental is sent to the owner via email.

3. Registration

3.1 Registration (For Renters and Vehicle Owners)
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• Registration is exclusively conducted through the LetzGo app.

Key Rules:
• User accounts are personal and non-transferable.
• Users must keep their account details secure. Misuse or sharing of login credentials will result in account suspension or termination.

Required Information to Complete Registration:

Mandatory Details:
• Full name.
• Date and place of birth.
• Driver’s license details (number, issue date, and issuing country).
• Email address.
• Password.
• Phone number.
• Postal address.
• If registering as a legal entity: Company name, VAT ID, and all the above details for the legal representative.

Registration Process:
• Follow the guided steps (e.g., ID verification, driver’s license submission, 3D face scan/selfie video).
• Choose your subscription plan.
• If there are irregularities, we reserve the right to deny access or request additional information.
• Verify your confirmation email to finalize the process.

Once these steps are complete, a contract between you and Driven Mobility Solutions Sàrl is established. You can now access all LetzGo Carsharing functions.

Responsibilities:
• Keep your personal information up-to-date. We are not responsible for communication issues arising from outdated information.
• We are not liable for misuse of customer data.

After registration, renters can begin using the service immediately, while vehicle owners can proceed to register their cars.


3.2 Registering Your Vehicle (For Vehicle Owners Only)

Vehicle Registration Process:
The registration process is fully guided within the app. The following information is required:

Vehicle Requirements:
• Your vehicle must belong to Category A or B (maximum new value: €50,000).
• Only passenger cars with a maximum of 5 seats and 4 doors are allowed.

Required Vehicle Details:
• Brand and model.
• Engine type.
• Power output (KW).
• License plate number.
• Mileage.
• Category Stataulux.
• Date of last technical inspection.
• Date of first registration.
• Fuel type (gasoline, diesel, electric, hybrid).
• Tank size.
• Number of seats (including the driver) and doors.
• RC (Responsabilité Civile).
• Original value of the car.
• Copy of the Carte Grise (vehicle registration certificate).
• Chassis number.
• Copy of personal Carte d’Assurance (insurance card), including proof of validity (sent via email).
• Minimum Requirement: Liability insurance (Responsabilité Civile Automobile).
• Clear, identifiable photos of the vehicle (all exterior sides and the interior).

Steps to Complete Registration:
• Submit all required information about your vehicle through the app.
• We will contact you promptly to proceed with the next steps.
• Bring your vehicle to one of our partner workshops to have the control unit installed. This device enables app functionality and connects your car to LetzGo.
• After installation, your vehicle will be activated and linked to LetzGo, and you will receive confirmation from us.

Once confirmed, you can begin renting out your vehicle on the platform.

* We might ask renters and hosts additional information not listed here!

4. Vehicle Booking and Usage (Renters and Owners)

General Guidelines:
• Vehicles must be reserved via the LetzGo app before use.
• Availability of specific vehicles cannot be guaranteed.
• Users must cancel reservations in a timely manner according to the Respect Rules to receive a full refund.

A. Before Renting (For Owners)
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Before listing your vehicle for rental, ensure the following:

1. Vehicle Condition:
Verify that your vehicle is in good condition and poses no safety risk to renters:
• Up-to-date technical inspection.
• Tires checked for condition and pressure.
• Maintenance and oil changes completed (including checks on brake fluid, antifreeze, engine oil, and windshield washer fluid).
• Safety equipment available: warning triangle and safety vest.

2. Place the Following in the Glovebox:
• Copy of the vehicle registration certificate.
• European accident report form.
• Fuel card (sent to you after registration).
• Vehicle keys.

3. Lock the Vehicle Using the App:
Always lock the car using the LetzGo app, not the physical key. Otherwise, renters will not be able to unlock the vehicle.

4. Fuel Guidelines:
• Fuel consumption is always included in the rental price (including additional kilometers).
• At the end of the month, the owner is reimbursed for fuel used during rentals, calculated using the average fuel price per liter for the month and the number of liters consumed.

Important Rules:
• Tank Level at Listing: The vehicle must have at least 50% fuel before being listed for rental (100% is preferable).
• If the fuel level drops below 25% during a rental, the renter must refuel using the provided fuel card (up to the first click).
• Renters must photograph the fuel gauge before and after the rental and enter the fuel levels in the app (in most cases, these levels are automatically recorded in the app).
• Excess fuel added by renters will be credited to the owner in the end-of-month statement. Deviations of up to 5% are acceptable. More significant discrepancies may result in minor penalties.
• Incorrect refueling (e.g., using the wrong fuel type) will result in Respect Fees and other applicable costs charged to the renter.
• Refueling or charging is only allowed at designated partner stations in Luxembourg, listed in the app and on the website.

Bonus for Refueling: Renters may earn a bonus for refueling, which is automatically credited toward their next booking.

Charging Guidelines (For Electric Vehicles):
• Owners must ensure their vehicle is listed with at least 50% charge (preferably fully charged).
• Renters can return the vehicle to a preferred charging station (e.g., near the owner’s home) or a free charging station in the same municipality (with owner approval).
• Owners are encouraged to unplug the car from a free charging station and move it when fully charged to allow other drivers to charge their vehicles.
• For long-term rentals (minimum one day): The renter must return the car with at least 70% charge using the provided charge card or a free charging station in Luxembourg.
• For short-term rentals (minimum 3 hours): If the battery level drops below 20%, the renter must recharge the vehicle to at least 50% to complete the rental. Failure to do so may result in penalties.
• Bonuses for recharging may be applied for future bookings.

Note: These fuel and charging guidelines are subject to further refinement and may change before the official launch of LetzGo Carsharing. Updates will be detailed on the website and in the app.


B. Booking/Renting (For Renters)

Booking Guidelines:
• Only one vehicle may be rented at a time per LetzGo account.
• Use the app to search for available vehicles.
• Specify your desired rental period.
• Allow sufficient time to return the vehicle on schedule.
• Vehicle availability may vary by location.
• Check your booking confirmation and accept/sign the rental agreement.
• Ensure your account/card has sufficient funds, including the deductible, to cover the rental.
• Rentals can be booked up to one month in advance, provided your subscription remains active.

Cancellation Policy:
• Free cancellations are allowed within 60 minutes of booking or up to 24 hours before the start time.
• After 60 minutes or within 24 hours of the rental, Respect Fees will apply for cancellations.

Vehicle Pickup:
• 60 minutes before the start of your rental, the owner will send the exact pickup and return location via the app.


C. Before Driving (For renters)

When You Arrive at the Vehicle:
• Ensure the car is in a safe, roadworthy condition in compliance with traffic regulations before starting your rental.
• If there are any deficiencies or damages, report them immediately via the app during your inspection.
• If you believe the car is unsafe to drive, notify the owner immediately using the chat function or by sending a voice message.
• If no resolution is found, contact the LetzGo Carsharing Call Center for guidance on the next steps.

Respectful Usage:
• Use the LetzGo vehicle responsibly and follow the owner’s rules, the manufacturer’s guidelines, and all vehicle documentation.
• The renter and driver must always be the same person.

Starting Your Rental in the App:
1. Conduct an exterior inspection and report any damage you notice.
2. Unlock the vehicle using the app.
3. Perform an interior inspection, checking for:
• Unpleasant odors (e.g., smoke or animals).
• Cleanliness and condition.
• Report any issues via the app.
Important:
• These steps ensure that prior damages are not attributed to you.
• If no damage is reported before the trip, it is assumed the car was free of issues at the start of your rental.
• Our system tracks damages to determine responsibility and hold the appropriate renter accountable.
4. Always use the app to lock and unlock the car – keys are not needed.

Start the car and LetzGo!


Guidelines for Owners

How Renters Use Your Vehicle:
• Renters can locate, unlock, and lock your car using their smartphone after completing an exterior inspection.
• There is no need to meet renters in person; they book, locate, and unlock the car with the app and a unique access code.
• LetzGo verifies the identity of every renter to ensure the security of your vehicle.

Steps for Owners:

1. Receiving Bookings:
• After identity verification, renters can book your car.

2. Before Accepting a Rental:
• Go to the app and review the relevant booking request.
• Respond promptly to the renter’s request.

3. After Accepting a Rental:
• Access the rental details in the app.
• Contact the renter promptly to provide all essential information about your car and the rental process (e.g., operation, parking location).
• Renters can view the car's exact location 1 hour before the start of the rental.
• You will receive an email with the rental agreement once the rental begins.
• Review the agreement in the app to ensure all details are correct, and report any inaccuracies.

4. Before the Renter Drives Off:
• The renter takes 10 photos of the car from various angles.
• The renter unlocks the car via smartphone.
• They inspect the interior, take the keys, and start their journey.


D. During the Trip

Communication:
• You can ask the owner for advice or assistance via the chat function or WhatsApp. Owners will respond as quickly as possible.

Follow the Rules:
• Adhere to the owner’s terms and the vehicle manufacturer’s guidelines.
• Any misuse of the vehicle may result in a €100 processing fee charged to the renter.

Refueling/Charging:
• Refer to your rental agreement for applicable fuel or charging rules.

Accident or Breakdown:
• Follow the steps in the Troubleshooter Guide for accidents.
• Secure the accident site, call the LetzGo Call Center immediately, and notify the police if necessary.

Traffic Violations:
• You are solely responsible for any traffic rule violations during the rental.

Parking:
• LetzGo Carsharing and the owner do not cover parking fees.
• Park only in free or time-limited spaces with a parking disc or ticket displayed on the windshield. If no free options are available, pay the necessary parking fees yourself.

Reservation Changes:
• Reservations cannot be shortened. Cancellation or modification fees are applied as per Respect Rules.

Extending Rentals or Late Returns:
• Notify the owner immediately and extend the rental via the app.
• Inform the owner of the duration and reason for the delay.
• Extensions must be at least 1 hour for billing purposes. If another rental is scheduled immediately after yours, extensions are not allowed.
• A grace period of 10 minutes is permitted. Delays beyond 10 minutes with a scheduled subsequent rental will incur Respect Rule penalties.


E. After the Trip
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For Renters:
• Check the fuel level and refuel or recharge according to LetzGo rules if necessary.
• Leave the vehicle at the agreed location with the immobilizer activated, all windows and doors closed, and locked using the app (not the key).
• For electric vehicles: Ensure the charging cable is properly connected and the car is charging.
• If no free parking space is available, coordinate with the owner to find a solution.
• Return the car to a parking spot where there is no risk of fines for at least the next 48 hours.

Ending the Rental:
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1. Go to your rental in the app and click "End Rental" to begin the return process. The app will guide you through the following steps:
• Interior and Exterior Inspection: Ensure the car is left operational and clean.
• Fuel Card: Leave the fuel card in the glovebox.
• Take Photos: Take 10 clear photos of the car from all angles.
- These photos serve as protection in case the owner or the next renter reports any damages.
- Ensure high-quality photos.
• Report Issues: If there are damages, report them in the app and inform the owner via phone or message. The owner will forward the information to LetzGo, and the platform will contact you within seven days.

2. Failure to follow any of these rules may result in Respect Fees being charged.

Cleaning Fees (For Vehicle Owners):
• Owners must ensure their vehicles are in a presentable and clean condition on the outside. This responsibility lies with the owner.
• If unable to clean the car themselves, LetzGo offers a cleaning service at the corresponding cleaning fees. By using this service, owners grant permission for their vehicle to be transported to and from a cleaning facility.

Cleaning Fees (For Renters):
• Renters can leave reviews for owners regarding the cleanliness of their vehicles.

Additional Guidelines for Vehicle Owners:

1. Photos:
• Renters will take multiple photos of the car from different angles at the end of their rental.
• The renter will leave the keys in the car and lock it using their smartphone.

2. End of Rental Notifications:
• Owners will receive an email with the rental agreement once the trip concludes.
• If the car has been damaged during the rental, the renter must report it in the app. Owners will be notified immediately.

3. Post-Rental Actions:
• After the rental, inspect the vehicle if necessary and sign off on the rental to officially close it.
• When arriving at the car, unlock it using your smartphone to retrieve the keys. You can then use your car as usual.

4. Locking and Unlocking:
• Always lock and unlock the car using the app.
• Important: If the car is locked or unlocked with the physical key, renters will not be able to access it, and the car’s immobilizer will activate.

5. Reviews:
• Owners can leave reviews for renters to help other owners assess potential renters.

5. Insurance and Liability (For Renters and Owners)

Insurance Coverage
Comprehensive insurance, including liability coverage, is provided during the rental period, except for self-inflicted damages or violations of rules.

Liability for Rule Violations
If any rules are violated (e.g., use outside permitted areas), the owner assumes full liability for resulting damages.

5.1 Conditions for Renters
(Owners must ensure renters comply with these rules.)

• Vehicles may only be used for legal and personal purposes.
• Subleasing, commercial use, or participation in motorsport events is strictly prohibited.
• Smoking, transporting animals without proper carriers, or carrying hazardous materials is forbidden.
• Renters must inspect the vehicle before use and report damages via the app.
• Vehicles must be returned on time, clean, and in good condition. Late returns may incur penalties.
• Renters must be at least 21 years old or hold a valid driver’s license for at least two years.
• Subleasing the rented vehicle to other individuals or companies is strictly prohibited.
• Renters must always be the primary drivers. The name on the renter’s ID, driver’s license, and payment method must match.
• Vehicles may only be driven within the radius defined by LetzGo Carsharing. If this is violated, the renter must immediately contact LetzGo’s Service Center. The vehicle will be immobilized, and LetzGo will notify the renter to prevent possible theft.
• Vehicles may only be used for private purposes; any commercial or political use is not allowed.
• Smoking inside LetzGo vehicles is prohibited.
• Renters may not affix any items to the exterior of the vehicle.
• Transporting animals is allowed only with the owner’s permission, and renters must return the vehicle clean and well-ventilated.
• LetzGo insurance coverage is active only during the reserved rental period, starting when the renter unlocks the vehicle and ending when it is securely locked.
• Motorsports activities and driving instruction are strictly prohibited.
• Transporting flammable or life-threatening substances is prohibited.
• Renters are subject to Luxembourgish laws and traffic regulations.
• LetzGo and the owner are not liable for personal items or animals brought into the vehicle.
• Use of substances like drugs or alcohol that impair sobriety is strictly prohibited. Violations lead to immediate contract termination, exclusion from insurance coverage, and full liability for all resulting damages and costs.

Loss of Deductible Coverage:
The deductible is not covered in cases of:
• Failure to follow the vehicle manual or manufacturer’s instructions.
• Violating Luxembourgish laws.
• Breaching LetzGo’s General Terms and Conditions.

Important Notes:
• Respect Fees may be charged for rule violations.
• LetzGo’s insurance may refuse coverage and pursue legal action for violations.


Mobility Protection
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1. Minor Incident (e.g., a repairable breakdown allowing continuation of the trip):
• Contact LetzGo Carsharing Assistance.
• On-site repair is provided, and the trip can resume.
• Time lost during the repair is not refunded.
• If the delay impacts the next renter, they will be compensated but cannot cancel.

2. Major Incident (e.g., breakdown or accident preventing continuation):
Scenario 1: Short Rental (less than 5 hours remaining or total rental duration under 5 hours)
• No replacement vehicle is provided due to logistical challenges.
• LetzGo covers alternative transportation (e.g., taxi, shuttle) up to €100.
• Renters decide whether to return home or continue to their original destination.

Scenario 2: Longer Rental (minimum of 5 hours remaining or total rental duration over 5 hours)
• Renters are entitled to a replacement vehicle unless they have a Standard subscription without Mobility Protection.

Steps:
1. The damaged vehicle is taken to a partner workshop.
2. Renters and passengers are transported to the ACL, where a replacement vehicle is provided (up to 3 days, depending on the subscription). A €500 deposit is required, refundable if no damages occur.
3. Renters must return the replacement vehicle to the ACL by the end of the rental period.
4. Updates will be sent via the app. If the original vehicle is repaired during the rental, the renter must return the replacement car at least 1 hour before the rental ends.
5. Renters will be transported to collect the repaired vehicle and must return it promptly to the agreed location.


5.2 Conditions for Owners
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Owners may lose insurance coverage if:
• They fail to properly verify renter documents listed in the rental agreement.
• They make false claims (e.g., damages unrelated to the rental). LetzGo’s software tracks rental data, including sensor and photo records, to verify claims.
• They fail to report incidents within 5 business days.
• They sign an unofficial rental agreement with the renter.
• They lack personal insurance on their vehicle.
• Their vehicle does not meet technical inspection standards.
• They accept partial or full payments outside the LetzGo platform.
• They allow rental extensions without informing LetzGo.

Recommendations:
• Confirm with your insurance provider that carsharing is permitted under your policy.
• LetzGo’s comprehensive insurance covers all incidents during rentals, including third-party liability and roadside assistance.

Important Notes:
• Owners must retain their personal insurance policy, even if the car is used exclusively for rentals.
• The vehicle’s insurance certificate must always be in the car, e.g., for police inspections.
LetzGo’s insurance is automatically activated for every rental, and opting out is not permitted.

Mileage Limitations:
• If your personal insurance has a mileage cap, ensure your rentals do not exceed it. Consult your provider to avoid complications.

6. Additional Terms

Fees and Penalties
The LetzGo concept relies on mutual respect between renters and owners. To maintain this standard, penalties may be applied for violations of the Respect Rules, which form part of our fundamental guidelines.

Examples of fees include:
• Late Return Fees: Charged if the vehicle is not returned on time.
• Cleaning Fees: Applied if vehicles are returned in an excessively dirty condition.

Details of these rules and associated fees are available on our website www.letzgo-carsharing.lu. All customers must adhere to them. The Respect Rules and conditions are integral to these Terms and Conditions (T&C).

Breakdowns, Accidents, and General Damages
Instructions for handling breakdowns, accidents, and damages can be found in our Help Center at www.letzgo-carsharing.lu. Customers must follow these guidelines. Negligence may result in penalties under the Respect Rules.

Liability Disclaimer:
Driven Mobility Solutions S.à r.l./LetzGo Carsharing and our Mobility provider or any other third-party provider of ours are not liable for damages to life, body, or health of customers or third parties resulting from the use of our service, unless such damages are solely attributable to negligence on our part.

Theft
In the event of theft:
1. The renter must immediately contact the police and file a report.
2. Inform the LetzGo Carsharing Call Center and the vehicle owner by phone.
3. LetzGo will immobilize the vehicle using the control unit, enabling police to locate it.
4. LetzGo will arrange transportation for the renter back to their destination.

Cross-Border Travel
Cross-border trips to neighboring countries (France, Germany, and Belgium) are permitted. However, LetzGo Assistance is only available within a certain radius of Luxembourg’s borders. If assistance is required beyond 10 km from the border, the renter will be responsible for costs as outlined in the Respect Rules.

Data Protection
User data is processed and stored by our software provider and other third party providers, in strict compliance with GDPR regulations. Users may request the deletion of their data at any time.
Cookies are used to improve the user experience. Customers can accept or decline their use.

Dispute Resolution
All disputes are subject to Luxembourgish law. LetzGo Carsharing will attempt to resolve disputes amicably before pursuing legal action. If unresolved, disputes will fall under the jurisdiction of Luxembourgish courts.

Account Suspension and Termination
LetzGo Carsharing reserves the right to suspend or terminate accounts for violations of these terms or misuse of the platform. Suspended users forfeit all active reservations without refunds.

Amendments and Notifications
These Terms and Conditions are provisional and subject to changes and optimizations during the development phase of the LetzGo Carsharing service.
After the official launch, any updates to the T&C will be communicated to customers via email. Continued use of the platform constitutes acceptance of the changes.

Contact Information
Driven Mobility Solutions Sàrl
39 Rue de la Forêt, L-3317 Bergem
Email: contact@letzgo-carsharing.lu
Phone: +352 691902195